When to Call Emergency Concierge vs. 911 in Mexico

Knowing who to call in an emergency in a foreign country can be confusing. Here is a practical guide.

Call 911 First In Life-Threatening Situations

In Mexico, the emergency number is 911, the same as in the United States. If someone is in immediate danger, call 911 first, then call your TelAssist concierge line immediately after.

Call Your Concierge First For

• Non-life-threatening medical issues — stomach pain, minor injuries, prescription needs
• Telemedicine consultations — speak with a doctor without going to a hospital
• Translation help — if you need someone to speak Spanish on your behalf
• Legal situations — if you are involved in an accident or detained
• Roadside issues — flat tire, dead battery, locked keys

Your Concierge Stays With You

One key advantage of TelAssist is that the concierge stays on the line with you throughout the process, coordinating with emergency services and translating.