Feel safe knowing that assistance is just a phone call away while you visit Mexico.
By using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements. “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the you and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to you in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting your needs with respect to the provision of our stated services/products, in accordance with and subject to, prevailing laws of the United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they or our are taken as interchangeable and therefore as referring to as same. You agree that we are a referral service provider and cannot assure or warrant the quality of medical, legal, or roadside assistance while your client is traveling in Mexico. Thus, the purchaser or user of any TravelCare® services provided by our CareCenter agrees to hold us harmless. IN NO EVENT SHALL TELEMEDIC, TRAVELCARE®, OR ITS AFFILIATES BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR EXEMPLARY DAMAGES WHATSOEVER, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE USE OF TELEMEDIC OR TRAVELCARE’S SERVICES. HOWEVER, TRAVELCARE® AND TELEMEDIC MX STRIVE TO PROVIDE THE HIGHEST LEVEL OF ASSISTANCE IN ASSISTING THEIR CUSTOMERS TRAVELING IN MEXICO. TRAVEELERS ARE THUS ULTIMATELY AND FULLY RESPONSIBLE FOR ANY AND ALL DECISIONS ON HOW TO PROCEED TO RESOLE MEDICAL, LEGAL, OR ROADSIDE INCIDENT THAT MAY OCCUR. Should assistance not be available for any reason, our maximum liability is the price paid by the customer.
We are committed to protecting your privacy. There may be opportunities for you to provide us with additional information regarding your preferences and interests. This information, however, is not required and is completely optional on your part. Additional data may be collected from you based upon certain services you elect to utilize on our Web Sites or email addresses. By obtaining this information, we can provide you with specific content and advertising in which you might be interested. None of this information is required to use our service or to become a user; however, omission of certain types of data will limit the value of your use of these features. If you become a user of our Web Sites, we will not share your registration information with others.
If you have provided us your consent, we may use the information we have collected about you in four ways:
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third-parties if we are required to do so by law or we believe that such action is necessary:
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, your records are regarded as confidential and therefore will not be divulged to any third party, other than Telemedic (our supplier of services in Mexico) and, if legally required to do so to the appropriate authorities. You have the right to request sight of, and copies of any and all of your records we keep, on the provison that we are given reasonable notice of such a request. You are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue you with appropriate written information, handout or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or lease your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this us will only be in connection with the provision of agreed services and products.
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, we:
We do not however exclude liability for death or personal injury caused by our negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights are affected.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
All major Credit/Debit Cards (Visa, MasterCard, American Express and PayPal) are all acceptable methods of payment. Our terms are payment in full at time of purchase. Upon credit/debit card approval you will be able to complete the purchase process.
Payment for reoccurring monthly services will transpire at Midnight on the First (1st) of every month and will continue each and every month until either you or we cancel services. Purchases made for reoccurring services that take place after the First (1st) of the month will be prorated for that first month. From that point forward, automatic payments will be the same monthly dollar amount for each specific service purchased. We reserve the right to change the purchase price and/or monthly service prices at our discretion.
Both you and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered where a Service is deemed to have begun and is, for all intents and purposes, underway. Any services cancelled appropriately will end on the final date of the month the cancellation takes place. There are no refunds for any unused services.
By visiting our website, you agree that the laws of the State of California (Travel Care’s State) will govern these Conditions of Use, without regard to principles of conflict of laws, and any dispute of any sort that might arise between you and Company.
These terms and conditions form part of the Agreement between you and us. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, or the Disclaimer Notice and the full Term and Conditions contained herein. Your statutory rights remain unaffected.
If you have questions or concerns regarding this Policy, you should email TravelCare® Customer Service at CustomerService@travelcaremexico.com